ICT Support officer provides support, education and guidance in the deployment and maintenance of computer infrastructure.
Strengthening Human Connection Through Purposeful Technology
RTG exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care — schools, aged care providers and not‑for‑profits — helping them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.We’re offering an exceptional opportunity for a client-focused ICT Support Officer (Onsite) to join a vibrant secondary college community.This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.What you’ll do:
In this role, you will be responsible for delivering high‑quality technical support and troubleshooting, while fostering trusted, long‑term relationships with clients and colleagues. Your day‑to‑day responsibilities will include:- Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
- Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
- Building strong relationships with the ICT Manager, clients, and the wider RTG team.
- Developing documentation, training materials, and guides to effectively support end users in utilising technology.
- Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.
What You Bring
We’re seeking a professional with:- 1-3 years' experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
- Proven experience supporting a broad range of Windows and Mac technologies.
- Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
- Basic skills in Windows system administration, including Active Directory (Azure) and Group Policy.
- Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.
- Experience in administering Jamf or other MDM systems.
- Strong problem-solving skills to manage technical challenges efficiently and effectively.
- Excellent interpersonal, written, and oral communication skills.
- A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
- The ability to work autonomously with a collaborative, team-player approach.
- Acurrent valid Australian driver’s license and access to your own car.
Preferred Skills
- Strongcritical thinking abilities to diagnose and resolve issues with precision.
- Prior experience in aclient-oriented role, showcasing a proactive and solution-driven approach to customer support.
Why you’ll love working at RTG?
Our brand values shape how we work, connect and lead:We move forward together
We partner deeply — with clients and each other — always as one team.We strengthen human connection
Technology should feel intuitive, supportive and meaningful.We stay curious
We question. We explore. We continuously learn and share knowledge.We make a positive difference
Our work improves lives, communities and outcomes.We act with integrity
We build trust through ownership, transparency and doing what’s right.Requirements
- Australian citizenship or permanent residency
- National Criminal History Check
- Working with Children Check
- Driver’s licence & willingness to travel