Systems Engineer

Strengthening Human Connection Through Purposeful Technology

RTG exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care — schools, aged care providers, healthcare and not-for-profits — helping them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.As a Systems Engineer, your primary focus will be on delivering exceptional customer satisfaction by providing advanced technical support and ensuring minimal or no impact on our clients' operations. This opportunity will not only enable you to expand on your technical knowledge but also grow skills in a diverse technical environment.

Your Day-to-Day Adventure:

• Provide 2nd and 3rd-level ticket triage, monitoring, troubleshooting, and escalation resolution (onsite or remote) within agreed timeframes and service levels.
• Manage client and internal communications during critical priority 1 incidents ensuring service level agreements and internal processes are followed at all times.
• Investigate outages, both planned and unplanned, and prepare detailed post-incident reports for clients.
• Install, configure, and maintain software, hardware, and networks to ensure the highest levels of infrastructure availability.
• Perform routine operational meetings with client-based ICT managers to review all open incidents and changes are meeting expectations and agreements.
• Ensure security through access controls, backups, and firewalls, and maintain system integrity during upgrades.
• Collaborate with the team to identify root causes of incidents and support disaster recovery implementation.
• Contribute to the development and ongoing maintenance of clients' IT environments, ensuring systems remain secure, reliable, and responsive.
• Assist with project tasks, working closely with Project Engineers to deliver on project scope, which may account for 10-20% of the role.

What's in Your Toolkit?

You are a proactive self-starter with significant experience as a Systems Engineer in customer-focused environments. You possess:

• Proven experience as a Windows Systems Administrator in a client-focused, multi-server environment including expertise with Office 365, Google GSuite, Microsoft Azure, and Active Directory.
• Advanced network skills, particularly in multi-server, virtualised Windows and Linux environments (e.g., VMware, Hyper-V).
• Solid understanding of network technologies, including switching, routing, VLAN, WLAN, WAN, and VPN. Exposure to enterprise grade technologies including FortiGate, Meraki, HPE Aruba & Dell.
• Experience in remote management and monitoring of network and infrastructure using RMM tools (Datto RMM desirable).
• Excellent understanding of backup systems including Azure backups, Veeam Backup & Recovery and Datto BCDR.
• Ticket management and time entry practices using ITIL framework (Autotask desirable)
• Excellent documentation skills (IT Glue desirable)
• An enthusiastic team player, comfortable working in a fast-paced environment with high-level analytical and problem-solving abilities
• Excellent written and verbal communication skills, a strong customer focus, and the ability to collaborate effectively with others and liaise with senior stakeholders.
• Self-motivated with a passion for technology and a willingness to continually learn and adapt across a range of technologies

Why you’ll love working at RTG

Our values guide how we work, connect and lead:

We move forward together

We partner deeply — with clients and each other — always as one team.

We strengthen human connection

Technology should feel intuitive, supportive and meaningful.

We stay curious

We explore, learn and share knowledge to keep improving.

We make a positive difference

Our work improves lives, communities and outcomes.

We act with integrity

We build trust through ownership, transparency and doing what’s right.

Requirements

• Australian citizenship or permanent residency
• National Criminal History Check
• Working with Children Check (or willingness to obtain)
• Driver’s licence and ability to travel to client sites when required